In today's fast paced and demanding business environment, information technology is essential for efficient management of organizational operations and for maintaining high levels of customer service. Information Technology committed to be implemented in Pakistan particularly by the Government of Pakistan to drive maximum benefits and good governance, to achieve cost of effectiveness, increase in revenue and quality services, leading to improve efficiency and customer satisfaction. To keep pace with technology, Pakistan Railway's Management setup Directorate of Information Technology in 2002 to materialized the above objectives.
Directorate of Information Technology is headed by the Director and assisted by three Deputy Directors Incharge of Software Development, Networking/Hardware and Computer Operation which are IT experts, inducted from the IT Industry.
A State of the art Data Centre is setup at Headquarter Office, Lahore. The data Centre plays a pivotal role to control the overall system of Pakistan Railway over the network and provide broad based vision to the management authorities for making timely and appropriate decision. Divisional Data Centres are also setup at Karachi, Quetta, Rawalpindi, Multan, Moghalpura.